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Contact Information
Contact Information
When you have issues in the neighborhood, we encourage you to share your concerns. See below for the options you have to contact CAM, the City of Columbia, and the HOA Board of Directors. In many instances, CAM is your first contact and their staff will then route your request to the appropriate board member. Once the committees are established (work in progress, May, 2026) requests will go to the appropriate committee chair.
CAM: Community Association Management
CAM: Community Association Management
The link above leads to a comprehensive page with CAM’s contact details. We recommend using their online portal for communication to ensure there is a record of your request.
Contact CAM for:
Association Fees
Payment of Fees
Amenity Reservations (the Clubhouse only; the pool cannot be reserved)
Association Documents
Architectural requests for your property, such as structural changes, additions, landscaping, hardscapes, or tree planting.
Maintenance Requests
Maintenance requests for common areas in The Brooks should be directed to CAM. Examples include:
Empty lots that need to be mowed by the lot owner
Covenant questions or violations
Trees in the common areas that need attention
Problems or issues with BMPs or ponds
Problems with neighborhood pets
Problems or issues with the pool or clubhouse
City of Columbia
City of Columbia
Report non-emergency issues within The Brooks neighborhood to the City of Columbia. These may include street problems, fallen trees blocking the road, or storm drain concerns. Please note, the city is not responsible for BMPs or ponds.
To report a non-emergency issue in Columbia, Missouri, using SeeClickFix, either visit the Columbia, MO SeeClickFix Portal or use the City's official MyCoMo app.
How to Report:
Select a Location: Use the map or geolocation to pinpoint the issue.
Choose a Category: Pick from the list of issues, such as potholes, street lights, code issues, or water leaks.
Add Details: Describe the problem and upload a photo to help the Public Works team locate it faster.
Submit: Send the report to receive a tracking number and real-time updates on its resolution status.
Alternatively, you can report issues directly by calling 573-874-CITY (2489) or sending an email to PubW@CoMo.gov.
HOA Board of Directors and Committees
HOA Board of Directors and Committees
Please contact the board of directors with any questions or concerns.
The newly appointed and elected board of The Brooks Homes Association has created a website, thebrookscolumbia.com, to facilitate communication with neighbors and to establish committees. We welcome your comments, questions, feedback, and concerns.
As we develop the website and committees, please use the online form or email directly to bod@thebrookscolumbia.com.
Please use the Google Form at the bottom of this page to contact us.
Your Guide to Responsibilities in The Brooks
Your Guide to Responsibilities in The Brooks
If you have a problem or concern in our neighborhood, it can sometimes be unclear who to contact. This guide will help you understand who is responsible for different issues and explain what types of requests each person or organization handles.
For new neighborhoods in Columbia, responsibility is shared among four groups: the Developer, the City of Columbia, the Homeowners Association (including their management company), and individual Homeowners. Below, you’ll find simple descriptions of what each group handles, along with contact information for different situations in The Brooks. These guidelines are typical for new neighborhoods in Columbia, Missouri. For more details, please refer to the Covenants and Restrictions of The Brooks, which you can find in the 'Documents' section of this website.
Developer Responsibilities
Developer Responsibilities
In Columbia, Missouri, a neighborhood developer is legally responsible for designing the subdivision, constructing the main infrastructure (such as streets, common sidewalks, utility placements, and BMPs), and managing the initial Homeowners Association (HOA).
Builders are responsible for constructing sidewalks and driveways for each home they build.
The developer’s responsibility for maintenance lasts only during construction and has a 2-year warranty after acceptance of the streets. Once the subdivision is complete, maintenance for public roads and utilities transfers to the City of Columbia, and maintenance for common areas and private infrastructure transfers to the Homeowners Association.
The developer is responsible for unsold lots. Builders are responsible for lots they own.
City of Columbia Responsibilities
City of Columbia Responsibilities
The City of Columbia is responsible for public infrastructure, health and safety, and essential utilities. Utility companies maintain their specific utilities. The city manages public streets, zoning regulations, and trash collection.
The City of Columbia also maintains streets, curbs, gutters, driveway approaches, and some common sidewalks, using city funds for maintenance and repairs.
The city performs annual inspections of the Bioretention Systems, but is not responsible for the maintenance. (Also known as BMPs: Best Management Practices). These systems are designed to prevent water pollution, reduce runoff, and manage stormwater. Learn more about Bioretention Systems in The Brooks.
HOA & CAM Responsibilities
HOA & CAM Responsibilities
The HOA is responsible for maintaining the neighborhood’s common areas after they are established, including entrances, the pool, the clubhouse, ponds, and BMPs. HOA fees cover maintenance and upkeep for these areas, including mowing and landscaping. For a complete description, see the Covenants in the 'Documents' section of this website.
The Brooks HOA partners with CAM (Community Association Management) to oversee daily operations, including enforcing covenants, handling architectural requests, managing amenity reservations, and maintaining common areas.
Homeowners fund the HOA through annual dues. Operational expenses are paid according to an annual budget.
Homeowner Responsibilities
Homeowner Responsibilities
Homeowners are responsible for maintaining their home and property, including the driveway and any sidewalks next to their property. This includes landscaping, mowing, and keeping the property free of weeds.
Each homeowner is a member of the HOA and has a say in how common areas are managed. Beginning in May 2026, the HOA Board of Directors is creating committees to give homeowners more opportunities to participate throughout the year.
Homeowners are encouraged to attend the annual meeting every year.
For more information about the committees, visit the committees page on our website. You can fill out a form there to express your interest in joining.
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